A+ Certification Exams Questions

TITL: CompTIA Hacked A+ Certification Exams
COMP: Alicyn Shaynes
MVER:
NOTE: This is a compilation of all the actual test questions for the A+ certification exams that was retired on August 31, 2001.  This quiz will test your general repair knowledge in greater depth than the newer tests and should provide a good challenge if you've been cramming soley for the newer tests.
TIME:
'CompTIA Hacked A+ Core
The correct handshake signal combinations used in serial data transfers are:
Data Terminal Ready and Data Set Ready
Data Terminal Read and Select In
*Request to Send and Request to Receive
Acknowledge and Busy

Which code is run first during the boot process?
DOS
*ROM BIOS
RAM BIOS
shadow ROM

BIOS is stored on non-volatile memory chips called CMOS.  Software stored on a non-volatile is called:
cache
RAM
hardware
*firmware

How many bytes are stored on a hard drive sector?
*512
1024
64KB
512KB

The power supply
modulates power spikes
converts DC current to low-voltage AC
*converts AC to DC current
regulates the ground potential for ESD

The default IRQ for COM4 is:
*3
4
5
6

Which of the following IRQs is likely to be used by a serial device?
*4
5
7
13

Which device uses IRQ6?
SCSI controller
keyboard controller
LPT2
*floppy controller

An external modem attaches to which system port?
EISA
parallel
*serial
SCSI

The default I/O address for COM4 is:
220
330
*2E8
3E8

The default resource settings for LPT2 are I/O address:
2F8 and IRQ7
370 and IRQ9
*278 and IRQ5
3F8 and IRQ11

How many pins can a serial port have?
*9
15
20
40

A bi-directional parallel cable is an:
RS-232C
RS-241
RJ-45
*IEEE 1284

Which of the following is a type of parallel port?
*ECP
COM1
10BaseT
RJ-45

A 9-pin DB connector is used for a
*serial port
parallel port
VGA port
MIDI port

The 34-pin connection on an I/O card is for:
an IDE drive
a SCSI drive
*a floppy drive
an EIDE drive

ATAPI compliance is a standard for:
CPUs
modems
power supplies
*mass storage devices

What is a feature of Enhanced IDE?
up to six drives
parallel connections
high-speed floppy drives
*ATAPI

A valid SCSI ID for a SCSI-2 is:
*7
8
9
10

Which AT command is used to reset a modem?
ATDT
ATMO
ATX
*ATZ

Which device uses a DMA channel?
modem
*sound card
laser printer
cable video tuner

To improve the access time of the processor for frequently used memory locations and their addresses, you should upgrade the:
hard drive
ROM BIOS
ROM memory
*cache memory

During bootup, the system displays "Fixed Disk Error".  What is the likely cause?
a loose CPU
*an incorrect setting in CMOS
an unconnected floppy drive
an incorrect setting in ROM BIOS

A customer reports that after displaying the directory of the first floppy disk inserted after powering up the system, directories of all other floppies inserted still reflect the original disk's directory.  You remove the drive in question and install it in your test system, but it does not exhibit the problem.  The next thing you should do is replace the:
*floppy drive ribbon cable
system's floppy drive device driver
system's power supply
original IDE controller

A computer consistently locks up after five minutes of operation.  This may be caused by a
dirty floppy drive
fragmented hard drive
*CPU fan not working
missing slot cover

If you boot a computer but don't hear any beeps, what can you assume?
BIOS configuration was corrupted
The monitor is not powered on
*The speaker may be defective or disconnected
This is normal

When starting a computer, it boots up normally but nothing appears on the monitor other than the power light.  The first thing to check is the:
video card
power to the monitor
*monitor controls
CMOS options

One of the best tools to use for identifying non-heat-related intermittent errors is
a multimeter
*diagnostic software
a CPU fan
a potentiometer

Before removing the case, you should:
check free disk space
*record CMOS settings
record monitor settings
disconnect the network cable

You suspect your telecommunications software is NOT dialing your modem properly.  What is the AT command to have your modem dial 523-2407?
AT5232407
*ATDT5232407
ATM5232407
AT5232407DT

The modem did not hang up after being connected.  What is the correct AT command to tell the modem to hang up?
*ATH
ATM
ATX
ATD

After installing a new hard drive you get the message "Invalid media type". What should you use to correct the problem?
*FORMAT
the diagnostics
COMMAND.COM
CHKDSK

The digital multimeter is set for ohm and 20K.  A good 2-amp fuse should read:
*0.00
0.02
0.20
2.00

A multimeter is set to 1K ohms.  A good 15-amp fuse should read:
*0.0 ohms
0.15 ohms
1.5 ohms
15 ohms

When testing a fuse, you should set a Volt-Ohm-Meter to which configuration?
*ohms
amperage
AC volts
DC volts

Which piece of equipment will protect a computer from a deficient power sag?
grounded AC outlet
*UPS
surge suppressor
UL-1449 rated outlet

What can you use to ensure the power is not interrupted briefly?
*battery back-up unit
proper grounding
surge protector
data guard strip

Which type of equipment or supply is usually recycled?
chemical solvents
CMOS battery
*toner cartridge
CRT

Which tool is required to handle a circuit board?
*ground strap
multimeter
chip extractor
torx bit

Which type of conditions promote ESD?
*cool, dry air
cool, moist air
warm, dry air
warm, moist air

What is the best ground for a conductive workbench mat?
chassis ground
*AC receptacle ground
workbench ground
tandem ground to another device

When is the risk of ESD greatest?
during an electrical storm
when humidity is high
just prior to an electrical storm
*when humidity is low

Which type of processor fits into Slot1?
P5
486
Pentium Pro
*Pentium II

Which option best represents the levels of cache available in a Pentium Pro processor?
L1
*L1 and L2
L1, L2 and L3
L1, L2, L3 and L4

Roughly every 16 milliseconds dynamic RAM must be:

cooled
cached
*refreshed
reloaded

Which processor would be used in a socket type 7?
*Pentium
786
Pentium II
386

Which common bus specification provides the fastest data transfer rate?
VL-Bus
ISA
EISA
*PCI

In inkjet technology, the droplets of ink are deflected by:
a multi-directional nozzle
*electrically charged plates
high-pressure jets
eletrostatic absorption


In laser printer technology, what occurs during the writing stage of the image formation?
An alternating charge is applied to the drum
A uniform negative charge is applied to the drum
The print image is transferred to the paper
*The print image is written to the drum

In a laser printer, a thermal fuse is used to prevent:
a low-voltage power supply from overheating
heat sink failure
*a high-voltage power supply from overheating
a fuser from overheating

Setting a printer in a hex trace mode helps to:
diagnose print quality
*diagnose communication problems
check the printer emulation mode
reset the printer emulation mode

For which laser component is it crucial to avoid exposure to sunlight?
*drum cartridge
primary corona wire
transfer corona assembly
separation belt

When replacing a fuser assembly in a laser printer, be careful because:
it could be electrically charged
*it could be hot
the roller could have sharp edges
the toner could leak out

Which dot matrix component presents a risk of burns?
*print head
control unit
drive motor
heater roller

Which type of PC Card (PCMCIA) slot will allow the insertion of hard drive?
Type I
Type II
*Type III
Types I & II

Where can card bus mastering be disabled on a laptop?
SYSTEM.INI file
*CMOS
WIN.INI file
AUTOEXEC.BAT file

What must occur in order for a PC Card (PCMCIA) to work properly?
*A software enabler must be loaded
A jumper must be set
COM3 must be disabled
TCP/IP must be active

In a full-duplex data circuit the direction of travel is:
one direction only
both directions sequentially
*both directions simultaneously
both directions, but not simultaneoulsy

Which option is NOT a form of a network?
LAN (Local Area Network)
WAN (Wide Area Network)
MAN (Metropolitan Area Network)
*NAN (National Area Network)

When replacing non-Plug and Play network interface cards, jumpers can be used to set:
the protocol
access control
*the I/O address
the LPT address

ROM usually does NOT contain:
system BIOS
*the master boot record
POST routines
the CMOS setup program

Which of the following is also known as firmware?
DOS
Windows
*CMOS/BIOS
ASCII

Which electrical component will hold a charge even when no voltage is being applied?
resistor
diode
*capacitor
potentiometer

An external modem converts incoming data from:
analog to serial
serial to digital
*analog to digital
parallel to serial

The standard IRQ for COM1 is
2
3
*4
6

A device is using IRQ2.  Which other IRQ should NOT be used by any other device?
IRQ3
IRQ4
IRQ8
*IRQ9

The default I/O address for COM1 is
2F8
*3F8
220
330

Which IRQs do LPT1 and LPT2 use by default?
2 and 9
*7 and 5
7 and 9
10 and 11

The default I/O address for COM3 is
220
330
2E8
*3E8

The default IRQ for COM1 and COM3 is
3
*4
5
7

A standard IDE controller cable has how many pins?
10
34
*40
50

Serial ports on a computer are:
*9-pin, male DBs
9-pin, female DBs
RJ-11 connectors
RJ-45 connectors

Which type of cable has 50 pins?
floppy ribbon cable
*internal narrow SCSI cable
EIDE ribbon cable
IDE ribbon cable

Which of the following is NOT a valid SCSI connector?
*15-pin Centronics
50-pin Centronics
25-pin DB
68-pin connector

An older computer with LBA in its CMOS will:
require a method of setting DOS to use the hard drive
not support more than 8MB of RAM memory
require special cables to adapt to higher-capacity hard drives
*be able to use drives larger than 504MB

SCSI chains require a terminating
capacitor
diode
*resistor
coil

A narrow SCSI chain can handle up to how many devices?
4
*7
8
32

A sound card that has a 15-pin, female DB connector could be a:
SCSI port
parallel port
*joystick port
serial modem port

Which controller supports an external CD-ROM drive?
MFM
RLL
*SCSI
Serial

During bootup, the system displays "Fixed Disk Error".  What is the likely cause?
a loose CPU
*an incorrect setting in CMOS
an unconnected floppy drive
an incorrect setting in ROM BIOS


A customer reports that after displaying the directory of the first floppy disk inserted after powering up the system, directories of all other floppies inserted still reflect the original disk's directory.  You remove the drive in question and install it in your test system, but is does not exhibit the problem.  The next thing you should do is replace the:
*floppy drive ribbon cable
system's floppy cable device driver
system's power supply
original IDE controller

Missing slot covers on a a computer can cause:
*overheating
power surges
electromagnetic interference
an incomplete path for ESD

If you boot a computer but don't hear any beeps, what can you assume?
BIOS configuration was corrupted
The monitor is not powered on
*The speaker may be defective or disconnected
This is normal

What can happen if a power cable and a printer cable are too close together?
The parallel port may fail
The serial port may fail
The power supply may overheat
*EMI may occur

After installing a new floppy drive, the floppy drive light stays on and you get an "FDD Controller Failure" POST error.  The problem is that:
the floppy drive is not compatible
there is no power to the floppy
the CMOS is set incorrectly
*the cable is on backwards

Before removing the case, you should:
check free disk space
record monitor settings
*record CMOS settings
disconnect the network cable

You suspect your telecommunications software is NOT dialing your modem properly.  What is the AT command to have your modem dial 526-2407?
AT5232407
*ATDT5232407
ATM5232407
AT5232407DT

The modem did not hang up after being connected.  What is the correct AT command to tell the modem to hang up?
*ATH
ATM
ATX
ATD

After installing a new hard drive you get the message "Invalid media type". What should you use to correct the problem?
*FORMAT
the diagnostics
COMMAND.COM
CHKDSK

What is the best range at which to set a voltmeter for testing standard household current?
50 volts
100 volts
*200 volts
400 volts

Which product should be used to clean plastic surfaces?
*mild detergent
silicone spray
nail polish remover
anti-static spray

Which piece of equipment will protect a computer from a deficient power sag?
grounded AC outlet
*UPS
surge suppressor
UL-1449 rated outlet

When working on a CRT, NEVER
follow ESD procedures
reset the brightness
remove covers
*connect a ground strap

When would you need to discharge a CRT?
during degaussing of the CRT
when storing the CRT
before unplugging the unit for servicing
*when replacing a component

One of the main differences between an ESD (electrostatic discharge) occurrence and an EMI (eletromagnetic interference) occurrence is that:
ESD is a recoverable occurence
EMI destroys product
*EMI is a recoverable occurence
ESD does not affect product

Which type of conditions promote ESD?
*cool, dry air
cool, moist air
warm, dry air
warm, moist air

When is the risk of ESD greatest?
during an electrical storm
*when humidity is low
when humidity is high
just prior to an electrical storm

Pentium II processors are available in which cache sizes?
256KB
256KB and 512KB
*512KB
1MB

Which CPU was the first with a 64-bit data path?
286
386
486
*586

A parity error most likely indicates:
bad software
a bad hard drive
*a bad RAM chip
a bad sound card

If the memory slots have 168 pins, the chip is a:
DIP
WRAM
SIMM
*DIMM

Which type of motherboard facilitates the use of the soft power switch?
AT
*ATX
EISA
XT

Which type of bus provides up to a 16-bit data path?
*ISA
EISA
PCI
VL-Bus

An ISA card can be inserted into which of the following slots?
PCI, EISA and ISA
*EISA, ISA and VL-Bus
EISA, PCI and VL-Bus
ISA, PC Card and VL-Bus

All operating systems get their total memory initialized from:
CPU
*BIOS
ROM
SRAM

Which component on a laser printer moves the toner from the drum to the paper?
the toner assembly
the laser
the primary corona
*the transfer corona

In inkjet technology, the droplets of ink are deflected by:
a multi-directional nozzle
*electrically charged plates
high-pressure jets
electrostatic absorption

In laser printer technology, what occurs during the writing stage of the image formation?
An alternating charge is applied to the drum
A uniform negative charge is applied to the drum
*The print image is written to the drum
The print image is transferred to the paper

What is the function of the maintenance station of an inkjet printer?
*cleans the print head nozzles and seals the print head
cleans the paper feed rolls and seals the print head
provides a place to store the print head while you service the printer
cleans the encoder strip

On a laser printer, the primary corona places:
a uniform, positive charge on the photosensitive drum
a reversed image on the photosensitive drum
*a uniform, negative charge on the photosensitive drum
toner on the photosensitive drum

For which laser component is it crucial to avoid exposure to sunlight?
*drum cartridge
primary corona wire
transfer corona assembly
separation belt

Which dot matrix component presents a risk of burns?
control unit
*print head
drive motor
heater roller

Which type of PC Card (PCMCIA) slot will allow the insertion of a hard drive?
Type I
Type II
*Type III
Type I and II

Where can card bus mastering be disabled on a laptop?
SYSTEM.INI file
*CMOS
WIN.INI file
AUTOEXEC.BAT file

What must occur in order for a PC Card (PCMCIA) to work properly?
*A software enabler must be loaded
A jumper must be set
COM3 must be disabled
TCP/IP must be active

Which statement is true about using a peer-to-peer network?
Computers cannot share resouces
Computers share resouces with a single file server
*Computers share resources with any other computer
The main file server handles printing and file services

When testing a fuse, you should set a Volt-Ohm-Meter to which configuration?
*ohms
amperage
AC volts
DC volts

What is the best ground for a conductive workbench mat?
chassis ground
*AC receptacle ground
workbench ground
tandem ground to another device

In a laser printer, a thermal fuse is used to prevent:
a low-voltage power supply from overheating
heat sink failure
*a high-voltage power supply from overheating
a fuser from overheating

Setting a printer in a hex trace mode helps to:
diagnose print quality
*diagnose communication problems
check the printer emulation mode
reset the printer emulation mode

When replacing a fuser assembly in a laser printer, be careful because:
the roller could have sharp edges
the toner could have leak out
it could be electrically charged
*it could be hot

In a full-duplex data circuit the direction of travel is:
one direction only
both directions sequentially
*both directions simultaneously
both directions, but not simultaneously

Which option is NOT a form of a network?
LAN (Local Area Network)
WAN (Wide Area Network)
MAN (Metropolitan Area Network)
*NAN (National Area Network)

When replacing non-Plug and Play network interface cards, jumpers can be used to set:
the protocol
*the I/O address
access control
the LPT address

The bootup memory test primarily:
checks memory on the hard drive
checks virtual memory
*verifies contiguous memory
displays ROM memory

Which option is NOT a type of hard drive?
SCSI
EIDE
ESDI
*EISA

When installing an internal modem all of the following IRQs can be used EXCEPT:
3
5
10
*14

Which device would most likely be connected to an RS-232 port?
disk drive
keyboard
monitor
*external modem

The transfer of multiple bits of data over several conductors at one time is called:
IEEE 488 communication
*parallel communication
network communication
serial port

You have two hard drives, one on the primary controller and one on the secondary controller.  Both are partitioned with a primary and an extended partition.  What is the default drive letter of the primary partition of the drive on the secondary controller?
C
*D
E
F

You have two drives installed on the EIDE primary cable.  No devices are on the secondary controller.  You install an EIDE CD-ROM on the EIDE secondary cable.  The CD-ROM's jumper should be set to:
no jumpers
slave
master and slave
*master or single

If you are connecting two external SCSI hard disks to a single-channel device on a computer, the second hard drive should be connected to the open:
SCSI port on the computer
*SCSI port on the first hard drive
serial port on the computer
serial port on the first hard drive

The ATAPI specification allows you to:
*install up to four ATAPI devices
add a larger-screen monitor
add a sound card MIDI component
compress data

You might flash the BIOS to overcome problems with upgrading:
memory
CPUs
the video card
*peripherals

The first component affected by a motherboard battery failure is the:
CPU
*CMOS
POST
HDD

A client reports that a multimedia computer freezes on bootup.  What is a logical first step you can take to solve the problem?
Remove the optional cards and devices
Use a multimeter to check for a logic failure
Replace components with known good units
*Use a POST test card to boot up the system

Which tool is used to test serial or parallel ports?
high-voltage probe
cable scanner
*loopbacks (wrap plugs)
sniffer

What should you do to ensure adequate cooling in a computer system?
Keep the system fan well lubricated
*Always keep the case closed
Remove an empty slot cover
Turn off the system when not in use

Which tool would you use to discharge a CRT?
multimeter
logic probe
insulated pliers
*high-voltage probe

What should you do to prevent ESD damage when working on a computer?
Connect yourself via a grounding wire to the plastic cover of the computer
Use a grounding wire to connect the computer to a non-conductor
*Ensure that you and the computer are at the same electrical charge potential
Connect your grounding wrist strap to a computer's logic board

An anti-static wrist strap uses a small___________to make sure that you do not become the path of least resistance to ground.
*resistor
charge
battery
coil

Most 486 CPUs run at what voltage?
3.3VDC
*5VDC
12VDC
15VDC

Which component provides the fastest data access time?
*RAM
ROM
CD-ROM
local bus

If the memory slots have 30 pins, then the chip is a:
CIP
*SIMM
DIMM
PRAM

VESA local bus runs faster than all of the following EXCEPT:
ISA
*PCI
EISA
MCA

'CompTIA Hacked A+ DOS/Windows
Which driver provides caching services for hard drives on DOS computers?
HIMEN.SYS
EMM386.EXE
*SMARTDRV.EXE
SYSTEM.DRV

The function of DOS=HIGH is to load:
*Part of DOS into HMA
DOS into UMB
DOS into extended memory
DOS into video memory

How many files can reside in the root directory on a DOS machine?
128
*512
640
1024

Which of the following is a valid Windows 95 naming convention?
SETUP.EX
.TXT
*STARTUP.READ.TXT
"HELPFILE".TXT

Which of the following is a valid DOS or Windows 3.x filename?
?73WOW.JPG
RUN>SET.EXE
*!SETUP.EXE
README*.TXT

How can you view the amount of available free space on a drive?
Click Start, click Settings, Control Panel, and double-click System.
From Explorer, select My Documents, alternate-click Properties.
From My Computer, click Properties, and select Free Space.
*From My Computer, alternate-click on the drive, and select Properties.

To display the hidden files in a folder or directory from Windows 95 Explorer,  click the folder and then:
*View, Options, and click Show all files
Files, Attibutes, and click Show hidden files
Tools, Attributes, and click Show all files
Tools, Options, and click Show hidden files

Which of the following lines are found in CONFIG.SYS?
*DOS=UMB
PATH=
ECHO=OFF
SET TEMP=

What does KRNL286.EXE or KRNL386.EXE do?
It lets Windows run on a 286 system
It runs File Manager
It loads the Windows equivalent to DOS COMMAND.COM
*It manages memory, schedules tasks, and loads applications

Each line of CONFIG.SYS specifies some type of configuration such as:
*Device drivers and system settings
Path settings and device settings
Text editors and system settings
Device drivers and batch files

Without the WIN32.EXE add-ons, which of the following is true?
32-bit applications cannot be installed and/or run on Windows 95
*32-bit applications cannot be installed and/or run on Windows 3.x
16-bit applications cannot be installed and/or run on Windows 95
16-bit applications cannot be installed and/or run on Windows 3.x

By default, which file is needed to launch Windows?
WIN.INI
WIN.BAT
WIN.EXE
*WIN.COM

The PATH statement should be in:
*AUTOEXEC.BAT
WIN.INI
CONFIG.SYS
SYSTEM.INI

Which file extension is used by Windows 95 to back up the Registry files when Windows starts successfully?
.DAT
*.DA0
.BAK
.TMP

Windows 3.1 operates at:
8 bits
*16 bits
32 bits
32 bits

What is the purpose of the Registry in Windows 95?
It saves configuration information in SYSTEM.INI and WIN.INI
*It stores system and application configuration data
It maintains hard disk information, that is, heads and cylinders
It provides a storage location for program data

Which files must be present to make a drive bootable in either DOS or Windows 95?
IO.SYS, MSDOS.SYS, AUTOEXEC.BAT
COMMAND.COM, CONFIG.SYS, AUTOEXEC.BAT
*IO.SYS, MSDOS.SYS, COMMAND.COM
IO.SYS, CONFIG.SYS, AUTOEXEC.BAT

Windows 95 operates at:
8 bits
16 bits
24 bits
*32 bits

Which one of the following is a Windows 95 installation file?
WIN95_13.CAT
*WIN95_13.CAB
WIN95_13.DLL
WIN95_13.SYS

Your customer saved a file as STUDYQUESTIONS.DOC in Windows 95. He rebooted his computer to DOS, but he says he can't find the file.  What should you tell him to do?
Reboot to Windows 95 and save the file in LFN DOS mode
Run LFN to see the file in DOS
*Look for a file called STUDYQ~1.DOC
Run SCANDISK/LFN and the file will be visible in DOS

A file called MYLONGFILENAME.TXT was created using Windows 95.  What would the filename look like in DOS?
*MYLONG~1.TXT
MYLONGFI.TXT
MYLONG.TXT
MYLONG~1.FIL

What does USER.EXE do?
It allows the user to change the Desktop
It keeps specific user files organized on the hard drive
*It controls the interaction between user events and their effect on Windows
It allows the user to input her name and password

DOS 5.0 and above is ?  bit operating system.
an 8
*a 16
a 32
a 64

What are the main user interface files in Windows 95?
USER.DAT, USER.DA0
USER.DAT, IO.SYS
*USER.DAT, WIN.INI
USER.DAT, SYSTEM.INI

Which file provides the user interface in DOS?
*COMMAND.COM
AUTOEXEC.BAT
CONFIG.SYS
IO.SYS

In Windows 95, most of the configuration information is stored in:
*USER.DAT, SYSTEM.DAT
AUTOEXEC.BAT, CONFIG.SYS
STARTUP.SYS, SYSTEM.SYS
WIN95.DAT, USER.SYS

The three major programs that control Windows 3.x resources are:
*KRNL386.EXE, GDI.EXE, USER.EXE
SYS.EXE, EMM386, COMMAND.COM
GDI.EXE, FORMAT.EXE, USER.EXE
SYS.EXE, WIN.INI, SYSTEM.INI

What is the only .INI file needed to run Windows 3.x?
WIN.INI
PROGRAM.INI
CONFIG.INI
*SYSTEM.INI

Which file contains the configuration settings for Windows 3.x
USER.DAT
WIN.COM
*SYSTEM.INI
AUTOEXEC.BAT

Which file interprets input entered at the DOS prompt?
*COMMAND.COM
IBMBIO.COM
CONFIG.SYS
IO.SYS

The three major system files in DOS 6.x are:
*IO.SYS, COMMAND.COM, MSDOS.SYS
CONFIG.SYS, AUTOEXEC.BAT, COMMAND.COM
KRNL286.EXE, IO.SYS, MSDOS.SYS
USER.DAT, SYSTEM.DAT, MSDOS.SYS

The function of IO.SYS is to place the:
Basic internet operations into memory
Basic input/output services that DOS provides into CMOS
User interface commands into memory
*Basic input/output services into memory

Select one way to launch an application in Windows 95.
File Find option
*Windows Explorer
System option in Control Panel
Clicking one time on the application

What does the System attribute mean for a file?
It marks the file as hidden
*It identifies the file as being a system file
It identifies the file as virtual
It turns the file into a configuration file

Identify the correct boot sequence for DOS 6.x
*IO.SYS, MSDOS.SYS, CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT
MSDOS.SYS, IO.SYS, CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT
IO.SYS, COMMAND.COM, CONFIG.SYS, AUTOEXEC.BAT
IO.SYS, COMMAND.COM, MSDOS.SYS, CONFIG.SYS

What is the boot sequence for Windows 95?
CONFIG.SYS, AUTOEXEC.BAT, WIN.COM, USER.DAT, SYSTEM.DAT, REGISTRY
IO.SYS, MSDOS.SYS, CONFIG.SYS, AUTOEXEC.BAT, COMMAND.COM, USER.DAT, SYSTEM.DAT, REGISTRY
*IO.SYS, MSDOS.SYS, CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT, WIN.COM, USER.DAT, SYSTEM.DAT
CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT, USER.DAT, SYSTEM.DAT

Which command copies the system files to the boot sector of a hard drive?
FDISK
*SYS
FORMAT
PART

Which DOS command is used to display the attributes of the IO.SYS file?
*ATTRIB IO.SYS
DISPLAY IO.SYS
IO.SYS ATTRIB
IO.SYS DISPLAY

What is the maximum number of characters in a Windows 95 filename?
8
32
64
*255

Which statement is correct about DOS, Windows 3.x, and Windows 95 filenaming conventions?
Names are case-sensitive
Filenames are case-sensitive but not extensions
File extensions are case-sensitive, but filenames are not
*Filenames are not case-sensitive

In order to switch between applications in Windows, the key combination to use is:
*<ALT><TAB>
<CTRL><TAB>
<CTRL><SHIFT>
<ALT><CTRL>

In which mode can two or more applications be stored in memory at the same time?
Segmented mode
Unprotected mode
Real mode
*Protected mode

If a .PIF file is not supplied by the manufacturer for a DOS program, Windows 3.1 users:
_COMMON.PIF
*_DEFAULT.PIF
_GENERIC.PIF
_STANDARD.PIF

The function of COMMAND.COM is to provide:

*The user interface to DOS
The user interface to the CPU
User access to external commands
System security to the user

Windows 3.x incorporates which multitasking operating system architecture?
*Cooperative
Pre-emptive
Multihreaded
Parallel processing

In Windows 95, the primary function of Briefcase is:
*To keep track of the relationship between files on two or more computers
To provide a convenient storage location on the desktop for e-mail
To store PPP connection data
It always contains an address book and calculator

Where are the Windows 95 Registry files located?
\WINDOWS\SYSTEM
*\WINDOWS
\WINDOWS\COMMAND
\WINDOWS\CONFIG

All on the following are major components of an operating system EXCEPT
System
Configuration
User interface
*Applications

Which driver in the CONFIG.SYS file controls the mouse?
MOUSE.EXE
*MOUSE.SYS
MOUSE.INI
MOUSE.COM

In which file is EMM386.EXE commonly found?
AUTOEXEC.BAT
SYSTEM.INI
WIN.INI
*CONFIG.SYS

If you wish to modify the Registry, you would use:
EDIT.COM
SYSEDIT.COM
REG.COM
*REGEDIT.COM

The following files are copied to the Windows 95 Startup disk EXCEPT:
I0.SYS
MSDOS.SYS
CONFIG.SYS
*FDISK.EXE

If AUTOEXEC.BAT is found in the root during bootup, which file contains the batch processor to interpret it?
CONFIG.SYS
*COMMAND.COM
I0.SYS
MSDOS.SYS

Which file is required by Windows 3.x?
VLM.SYS
*HIMEM.SYS
PROMPT.EXE
MSCDEX.EXC

How do you create a permanent swap file in Windows 3.1?
Click the 386 Enhanced icon in Control Panel, set the Virtual Memory size to the maximum, and set the Type to Permanent.
*Double Click the 386Enhanced icon in Control Panel, set the Virtual Memory size to the desired swap file size, and set the Type to Permanent.
Add the line SWAPFILE=PERMANENT in the SYSTEM.INI FILE.
Double-click the 386Enhanced icon in Control Panel, set the Virtual Memory to the desired size, and then set the Type to Temporary before setting it to Permanent.

HIMEM.SYS gives the following error.  "HIMEM has found unstable memory at 3D21:543CB20."  This means that the ___________is probably bad.
System ROM
UMB
SMARTDRV write-cache
*RAM chip

Which of the following is a way to optimize conventional memory in DOS/Windows 3.x?
Move COMMAND.COM to high memory.
Remove the swap file.
Add the memory TSR.
*Remove unused TSR programs.

What is the result of running MEMMAKER with Windows 3.x?
It adds more RAM to your system.
*It makes more conventional memory available.
It optimizes the hard disk space.
It creates a swap file.

You have determined that you need more virtual memory in Windows 95.  Where do you set this?
In the Windows Regi
*On the Performance tab in System Properties
From Device Manager, Virtual Memory
From Control Panel, Virtual Memory

Match the device driver HIMEM.SYS to its operation.
Supports ANSI Terminal Emulation
Supports code page switching
Uses expanded memory on an 80386 processor
*Manages the use of extended memory

Virtual memory is?
RAM that thinks it is ROM
RAM above 1MB
*Part of your hard drive that acts as RAM
BIOS that thinks it is ROM

Virtual memory describes the ability to?
*Use disk space as an equivalent to RAM
Shift processing capabilities to RAM
Set up all disks as one bit map
shift processing capabilities to ROM

Which driver creates access to the HMA?
DOS+HIGH
*HIMEM.SYS
HMA.SYS
EMM386.EXE

Your customer is running Windows 95 only.  He does NOT use any DOS applications.  You notice he has SMARTDRV in the AUTOEXEC.BAT file.  What advice would you give?
Move the SMARTDRV statement to CONFIG.SYS.
Move the SMARTDRV statement to the Registry.
*Remove SMARTDRV from AUTOEXEC.BAT.
Replace SMARTDRV with PAGEFILE.SYS in the AUTOEXEC.BAT

A customer explains that his computer doesn't have enough memory.  Which command allows you to find out how much and what type of memory the computer has?
*MEM
EMM
MEMMAKER
CHKDSK

What is a benefit of virtual memory?
Faster RAM access
*More total memory to applications
Faster hard drive access
Less hard drive wear and tear

How large is the reserved memory area?
64KB
*384KB
640KB
1024KB

Which device driver manages expanded memory?
HIMEM.SYS
SETVER.EXE
DOS=HIGH
*EMM386.EXE

Which file is used to load DOS memory managers?
AUTOEXEC.BAT
*CONFIG.SYS
SYSTEM.INI
COMMAND.COM

Which function is NOT available through Device Manager?
Identifying free resources
Disabling conflicting Plug and Play resources
Disabling legacy devices
*Enabling virus checker

Information about which component is NOT found when you run MSD.EXE?
*Cache
Video
Operating system
COM ports

One of the ways to start an application in Windows 95 is to?
Use the File Find option to locate the .EXE file for the application
Click one time on the application icon
*Select the application from the Start button Programs menu
Use the System option to locate the .EXE for the application

In Windows 95, you can print from an open document or?
*Drag and drop the document icon onto the printer icon
Double-click the printer icon and click File Open
Drag and drop the document onto the printer folder
Drag the printer icon onto the document icon

Which feature or file allows Windows 95 to recognize peripherals, load drivers, and assign system resources?
The Registry
BOOT.SYS
I0.SYS
*Plug and Play

From which location do you install device drivers manually under Windows 95?
Device Manager, Add New Hardware
*Control Panel, Add New Hardware
Control Panel, System
Start, Programs

The Device Manager section of System found in Control Panel shows an X through an icon.  This means that hardware
Has been removed
*Has been disabled
Has a problem
Is missing a driver

What should you do to view or change resource settings for a hardware device in Windows 95?
Use REGEDIT to find the hardware and change it.
Use the local hardware driver in CONFIG.SYS and change or add switches.
*In Device Manager, select device, Properties, and Resources.
From Control Panel, select device and Resources.

What makes Windows 95 quick and easy to configure?
SYSTEM.INI
*Plug and Play
BIOS Ver 6.8
WIN 95.INI

When upgrading from Windows 3x to Windows 95, a primary consideration for the user is!
Whether the speed of the new operating system is supported by the old applications.
*Whether to retain old program groups and icons.
To ensure that copies of UPGRADE.INI andPROGMAN.INI are retained during the upgrade.
Whether the location of the TEMP subdirectory is identified by Windows95.

Knowing you have a non-standard or unsupported device, which setup option should you choose?
Typical
Non-standard
Compact
*Custom

Which utility is used to access a file from a Windows.CAB file?
XCOPY
REMOVE
COPY
*EXTRACT

How can you optimize your CD-ROM in Windows 95?
From System Tools, run System Monitor, select CD-ROM, and select Max settings.
In the list from "Typical role of this machine," choose its most common role.
*Go to the File System Properties, CD-ROM, and select settings.
It is not possible to optimize your CD-ROM drive in Windows 95.

In DOS 6.22 the SMARTDRV switch /X
*Disables write-back caching
Loads itself into XMS memory
Loads SMARTDRV into UMB
Loads SMARTDRV into EMS

The DOS command FORMAT A:/S will format the disk and
Copy system files to the boot sector
Put it in Safe Mode
Create a subdirectory on the disk
*Make a recovery disk bootable

What happens when a hard drive is fragmented?
Its platters are damaged.
Data files are damaged.
Clusters of data are damaged.
*Files are not stored in consecutive clusters.

Which type of partition is created by default in Windows 95?
NTFS
*FAT
HPFS
NDIS

In DOS 6.x, the SYS command copies
*I0.SYS, MSDOS.SYS, COMMAND.COM, and DOUBLESPACE.BIN to the disk.
I0.SYS, MSDOS.SYS, COMMAND.COM, and FDISK to the disk
I0.SYS, and CONFIG.SYS to the boot sector
FDISK, I0.SYS, MSDOS.SYS, and COMMAND.COM to the boot sector.

How can you rename a file or folder in Windows 95 using Explorer?
Double-click the icon, and click Rename.
*Alternate-click the file, and click Rename.
Alternate-click, and click Properties.
Alternate-click, and click Send to.

To change file attributes in Windows 95, go to
*Windows Explorer, click on the file, alternate-click Properties, and change attributes.
Windows Explorer, click on the file, select View, select Options, select Properties, and change attributes.
Windows Explorer, click on the file, select Tools, and change attributes.
Control Panel, click on Accessibility options, and change attributes.

Windows 95 can start without these files:
AUTOEXEC.BAT, MSDOS.SYS
AUTOEXEC.BAT, COMMAND.COM
CONFIG.SYS, MSDOS.SYS
*AUTOEXEC.BAT, CONFIG.SYS

What is the first step in performing an operating system upgrade?
Partition the drive.
Format the drove/
*Back up critical data.
Back up the old operating system.

What replaces Windows/DOS SMARTDRV in Windows 95?
*VCACHE
RAMDRIVE
CACHE 95
VDRIVE

When upgrading Windows 3.x to Windows 95, how do you preserve groups and .INF settings?
*Install Windows 95 into the Windows 3.x directory
Install Windows 95 into a different directory and copy the .INI and .GRP files from the original directory.
Create a new directory, copy .INI and .GRP files from the old directory, and install Windows 95 into the new directory.
Move .INF and .GRP files out of the existing Windows directory, install Windows 95 to the existing directory, and copy .INI and .GRP files back to the Windows directory.

All of the following log files are created during the installation on Windows 95 EXCEPT:
BOOTLOG.TXT
DETLOG.TXT
SETUPLOG.TXT
*RECOVER.TXT

How would you rename a file or folder in Windows 95 by using My Computer?
Alternate-click on the file or folder, select Properties, and select Rename.
Double-click the icon.
Go to the Control Panel, click on System, select file or folder, and select Rename.
*Double Click on the drive, select the file or folder, alternate-click, and select Rename.

A DOS command to remove a directory from the file system is:
REMOVE
*RMDIR
ERASE
DRPDIR

Windows 95 incorporates which multitasking operating architecture?
Cooperative
*Pre-emptive
Multihreded
Parellel processing

Your DOS application fills the screen, but you want to switch to another application.  What should you do?
Minimize the application
*Close the DOS application first
Press the <SWITCH> key
Press <ALT><TAB>

The following statements are found in CONFIG.SYS EXCEPT:
*ECHO ON
DEVICE=HIT-IDE.SYS
BUFFERS=20
FILES=25

Your customer is concerned because she just purchased a new computer with Windows 95 and she wants to use an old 16-bit Windows application.  What do you tell her?
Windows 95 can only run 16-bit DOS applications
Windows 95 can only run 32-bit applications
She must upgrade the 16-bit Windows application to a 32-bit application
*She can use the old application even in Windows 95

In DOS 6.0 or greater you can step through the CONFIG.SYS and AUTOEXEC.BAT file commands when starting DOS by pressing:
<ALT>
F5
*F8
<BREAK>

The common installation application for Windows 95 applications is:
RUN.EXE
INSTALL.EXE
*SETUP.EXE
LOAD.EXE

Identify one way to install a printer to LPT1 in Windows 95:
Click My Computer, Settings, Printers, Add Printer
Click Start, Find, and type ADD PRINTER
Click Start, Run and type ADD PRINTER
*Click Start, Settings, Printers, and double-click Add Printer

The part of Windows 95 that allows peripherals to be detected automatically is called:
WIN.COM
COMMAND.COM
*Plug and Play
The Registry

In Windows 95, how do you install a video card whose driver is NOT included in the Windows 95 distribution CD?
Reboot the system after inserting the disk supplied by manufacturer
Select only VGA driver
*Click have disk and insert the disk or CD provided by manufacturer
Insert the Windows 95 CD and click Setup

What must you do to add or change a hardware device driver in Windows 95?
Edit CONFIG.SYS and enter the new drive location
Edit AUTOEXEC.BAT and the driver information
Load the driver in high memory
*On the Driver tab, click Change Driver and then follow instructions.

Which file is required to boot Windows 95?
AUTOEXEC.BAT
SYSTEM.INI
*SYSTEM.DAT
CONFIG.SYS

What are the minimum, recommended, and preferred processors for running Windows 95?
*386DX, 486DX, 586 or equivalent
486SX, 586, 686
286, 386, 486
386DX, 386SX, 586

The Microsoft method of upgrading from Windows 3.1 to Windows 95 is to:
Format the drive and start clean
*Install Windows 95 in the Windows 3.1 directory
Install Windows 95 in a different directory
Install Windows 95 on a separate drive

A customer wishes to install Windows 95 on the D: drive, and you're at this stage of the setup.  Select the answer that explains how to do this:
*Choose Other Directory and change the drive letter.
Choose Other Directory and change the directories.
The install procedure only allows the C: drive.
Choose Cancel and select the D: drive.

What is the first step in configuring the hard drive in a system?
Format the DOS pattern
Install the operating system
Configure DMA channels and the backup interrupt
*Partition the hard drive

Which of the following is true concerning extended partitions?
Same as primary partitions
Contain DOS system files
*Contain up to 23 logical drives
Don't require formatting

The most common device driver used to set up a virtual drive using the DOS CONFIG.SYS file is:
MEMMAKER.EXE
DISKRAM.SYS
SMARTDRV.EXE
*RAMDRIVE.SYS

What are the configuration component files of Windows 3.x?
KRNL286.EXE and KRNL386.EXE
*WIN.INI and SYSTEM.INI
CONFIG.SYS and AUTOEXEC.BAT
IO.SYS and MSDOS.SYS

What is the recommended way to preserve the Windows Group before reinstalling Windows 3.x?
Save the contents of WIN.INI, SYSTEM.INI and GROUP.INI files
Save WIN386.EXE, WIN.INI and GRP.INI files
Save all files with .INI extensions in the Windows directory
*Save all files with .GRP and extensions as well as WIN.INI and SYSTEM.INI

What will not be affected by a virus?
Hard drive files
*ROM BIOS
Master boot record
Floppy disk

The customer states that her system is performing slower.  All of the following could speed up performance EXCEPT
Running DEFRAG
Running SCANDISK
Adding RAM
*Running MEM.EXE

Your customer is running a DOS application in Windows 95.  Suddenly the application stops running and Windows 95 also stops functioning.  How can the customer recover from this with minimal data loss?
<CTRL><ALT><DEL> keys to reboot the system
<ESC> key to halt the application and return control to Windows 95
*<CTRL><ALT><DEL> keys and select the application from the Close Program dialog box
<ALT><TAB> keys and select the application from the Close Program dialog  box

On a Windows 95 system, you find you can't print to a local printer.  How do you determine whether this is due to a spooling problem?  Open Printer Properties, click Details, click Spool Settings, and
ensure that Spooling is enabled
Start printing after the last page is spooled
*Print directly to the printer
Enable the option Start printing after first page is spooled.

In Windows 95, what prevents a printing failure from locking out other applications?
Windows 95 shuts down the printing process after a selected period of time.
*The printing subsystem runs its own 32-bit virtual process.
Printing is only allocated the upper 64KB of extended memory and does not affect other applications.
Windows 95 processes all printing data immediately out to the printer

Your system currently is running DOS 6.22.  You try to install Windows 95 but receive an error message stating "Cannot open file[*].INF."  You should remove:
HIMEM.SYS from CONFIG.SYS.
*EMM386.EXE from CONFIG.SYS.
SERVER.EXE from AUTOEXEC.BAT.
SMARTDRV.EXE from CONFIG.SYS.

What happens when you boot Windows 95 and the error message "Missing or corrupt HIMEM.SYS" appears?  Windows 95 will
*Not load
Ignore the error and load anyway
Recreate the file before proceeding
Load in real mode

A system will boot from a floppy disk but NOT from a hard drive.  Which of the following should you do?

*Verify the presence of two hidden .SYS files and COMMAND.COM
Verify that there is a DOS subdirectory on the hard drive
Replace the hard drive
FDISK the hard drive

The Windows 95 system boots but the display is not readable.  Which mode should you use to troubleshoot the problem?
Normal
Logged
*Safe
Command prompt only.

A Windows 95 system gives the message "Missing WIN.COM," and you cannot get a command prompt.  You should:
*Reinstall Windows 95
Execute SYS C:/S
Copy COMMAND.COM to disk
Boot from your Startup disk

The error message "Windows 95 doesn't recognize a device" appears associated with a network interface card.  What can cause this problem?
A missing device
Network protocols not installed
A network card not connected to the data port
*A resource conflict with the device

Examine the exhibit by clicking the Exhibit button or pressing ALT+E. What is most likely causing the problem shown in the exhibit?  (Exhibit attached)
BIOS is not being copied to RAM
*Windows 95 detected a real-mode driver that doesn't have a protected-mode replacement
The boot hard drive is BIOS dependent
Windows 95 cannot page any protected-mode drivers to SWAPFILE

Which device drivers are loaded if your Windows 95 system is booted in Safe Mode?
Mouse, keyboard, super VGA
*Mouse, keyboard, standard VGA
Keyboard, CD, standard VGA
Keyboard, CD, super VGA

What happens when you press the F5 key when Starting Windows 95 appears?
The Windows 95 StartUp menu appears
*Windows 95 loads in Safe Mode
A previous operating system is loaded
Windows 95 boots to a command prompt

After upgrading to a newer version of DOS, some applications display the incorrect DOS version.  What should you do to correct this condition?
Use the DOS= command
Add VER=x.xx to AUTOEXEC.BAT
Restore the older DOS version
*Use the SETVER command

What does setting a partition as Active do?
It formats the hard drive.
It copies the operating system onto the hard drive.
*It tells the system where to look for the operating system.
It sets the logical drive parameters.

Which of the following would format a hard drive properly so that it would be bootable?
FORMAT C: /B
FORMAT C: /O
FORMAT C: /N
*FORMAT C: /S

Which file or files could you review to troubleshoot an error encountered during installation?
DETLOG.LOG
ERROR.TXT,FAILOG.TXT
*SETUPLOG.TXT,DETLOG.TXT
ERROR.LOG,DETCRASH.LOG

Your customer would like to optimize his Windows 3.1 operating system.  Hard drive space is not an issue (he has a lot of free space).  How do you help him?
Since he has so much space, set up a temporary swap file and let Windows  3.1 use space as needed.
*Set up a permanent swap file.
Since he has so much free hard drive space, eliminate the swap file; it is not needed.
Add SMARTDRV to the SYSTEM.INI file.

If a sound card works fine in DOS but NOT in Windows 3.1, the problem might be
An IRQ and I/O address conflict in the real-mode driver
An incorrect SET BLASTER line
*An IRQ and I/O address conflict in the protected-mode driver
A failure to provide both 8- and 16-bit DMA settings

Why would you run System Monitor in Windows 95?
To view the use of printers on the network
*To identify significant bottlenecks
To improve system performance
To set all Windows 95 performance settings back to default

Closing the Print Manager in Windows 95
*Does not purge the associated print job
Purges the associated print job
Removes all print jobs
Removes only the selected print job

How do you change the resources assigned to a printer port in Windows 95?
*In the Device Manager, highlight the port, and click Properties.
Go to Start, Settings, Printers, and double-click Printer.
Go to My Computer, Printers, and double-click Printer
Go to Start, Programs, MS-DOS prompt, and run PORT.EXE.

This error indicates that the CD-ROM:
Logical name is the same in AUTOEXEC.BAT and CONFIG.SYS
Is not connected or there is no CD-ROM driver in AUTOEXEC.BAT
Is on the primary IDE controller
*Is not connected or there is no CD-ROM driver in CONFIG.SYS

How do you view all IRQ, I/O, DMA, and Memory settings in Windows 95?
*Double-click My Computer, Devices, Properties
Alternate-click My Computer, Properties, Device Manager, select Computer, Properties.
Go to the StartUp menu and choose View All System Properties.
Alternate-click on Start menu, select Open, and select Properties.

All of the following are ways to add device drivers in Windows 95 EXCEPT:
*Plug and Play
Adding a new hardware Wizard
Control Panel, System
Manufacturer Setup disk

If Plug and Play is NOT working, where can you assign system resources?
In the Print folder
*From the Device Manager
At the DOS prompt
From the Start menu

In DOS 6.x, press the _______key to step through the CONFIG.SYS and AUTOEXEC.BAT files.
F1
F5
*F8
F10

From which control panel in Windows 95 can you create a Startup disk?
System
Admin
*Add/Remove Programs
Network

To boot directly to Safe Mode in Windows 95, press the _______key at Starting Windows 95:
F1
F4
*F5
F8

Which application reorganizes files on a disk in order to optimize disk drive performance?
SCANDISK
*DEFRAG
OPTIMIZE
FDISK

Which of the following is NOT examined by SCANDISK?
File Allocation Table (FAT)
*RAM
Long filenames
Directory tree structure

By default SCANDISK and DEFRAG are located in which program group in Windows 95?
Programs, Accessories, Multimedia
Programs, StartUp, Tools
*Programs, Accessories, System Tools
Settings, Control Panel, System Tools

What does a Thorough SCANDISK test do that the Standard SCANDISK test does NOT do?
It creates a log file.
It fixes bad sectors
*It scans the disk surface for errors.
It removes bad sectors from your drive.

The window of some programs written for older versions of Windows cover the Taskbar in Windows 95. In order to display the Taskbar and open the Start Menu, press the ______keys:
*<CTRL><ESC>
<ALT><TAB>
<CTRL><TAB>
<SHIFT><CTRL>

How can you find out about system resources using Windows 3.1?
From the main program group, click System Setup to see settings.
From the Program Manager, click Help, and click About Program Manager to see settings.
Go to DOS and run the CHKDSK command.
*From the Accessories program group, click System Setup to verify system settings.

Once a computer is infected with a virus, where does it generally reside?
ROM
Control Panel
*Memory
BIOS

When booting a system running Windows 95, you receive an error message stating "Missing or damaged core files."  You should:
Delete CONFIG.SYS and AUTOEXEC.BAT which will be recreated at reboot
Remove unnecessary drivers from SYSTEM.INI and WIN.INI
*Run Windows 95 setup and select the Verify option in Safe Recovery
Delete SYSTEM.DAT and USER.DAT and reboot the system

SCANDISK does NOT repair:
Bad cluster problems
*Fragmented files
Cross-linked chains
Directory structures

A Windows 3.x program fails to run.  It displays an error message stating that it cannot open enough files.  Where can you increase the number of files you can have open at one time?
WIN.INI
*CONFIG.SYS
SYSTEM.INI
AUTOEXEC.BAT

Which condition can prevent an application from starting or loading?
COMMAND.COM is not loaded in the applications directory.
The executable file for the application is not located in the root directory.
There is not enough memory in the HMA area to load the application.
*The executable file for the application has been corrupted.

On a Windows 95 system, you send a document to the printer but nothing is printing.  You should try all of the following EXCEPT:
Make sure that the system has enough free hard disk space
Disable Enhanced Meta-file (EMF) spooling
Make sure that the spooler has cleared the unprinted spool file
*Disable bi-directional support

When loading Windows 3.x, the error message "A device in system.ini could NOT be found":
Delete SYSTEM.INI.
Add driver to CONFIG.SYS.
Remove the device from SYSTEM.INI and install it in WIN.INI.
*Remove the device from SYSTEM.INI.

While booting Windows 95 you receive the message "Missing or Corrupt HIMEM.SYS.'  What does this mean?
Windows 95 doesn't use HIMEM.SYS.
You need to SYS the boot drive.
*HIMEM. SYS is missing or corrupt.
HIMEM.SYS is not referenced correctly in AUTOEXEC.BAT

Your Windows 95 system will not boot but you are able to boot to DOS. You have determined that the Registry is corrupted.  What is the easiest way to restore the Registry":
Use the Startup disk.
Reinstall Windows 95.
*Copy SYSTEM.DAO to SYSTEM.DAT, and copy USER.DAO to USER.DAT
Replace SYSTEM.INI and WIN.INI with backup copies.

Windows 95 boots into Safe Mode and a box is displayed saying that Windows Failed to initialize the display adapter. How would you correct this problem?
Change video properties.
Ensure standard windows colors are selected.
Disable the screen saver.
*Change the display refresh rate.

What is a description of Windows 95 Safe Mode?
Mode for loading anti-virus protection
Installation option that allows for old hardware to be added
Installation option that allows Plug and Play devices to install
*Mode that uses default settings to aid in troubleshooting.

When booting, the error message "Current drive is no longer valid" appears.  One possible reason is that the:
Boot disk does not contain CONFIG.SYS
*AUTOEXEC.BAT command attempted to access a drive that is not valid.
CONFIG.SYS command line attempted to access a drive that is not valid
Boot disk does not contain AUTOEXEC.BAT

One of the functions of most viruses is to:
Erase files
Erase the boot sector
*Create copies of itself
Scramble the MBR

A customer calls and states that yesterday his Windows 95 system worked fine.  Now  he gets the message "Missing operating system."  What is the most likely cause:
WIN.COM file
HIMEM.SYS file
VFAT32.DLL file
*Boot sector

Your Windows 95 system stalls before you see the Starting Windows 95 message.  This is most likely caused by which missing or corrupt file?
*I0.SYS
CONFIG.SYS
WIN.COM
COMMAND.COM

The Windows 95 Device Manager reports a conflict on the modem.  To find what may be causing the conflict, you would:
Run MSD.EXE
Run MEM.COM
*Check the Resource tab for conflicting devices
Run the modem manufacturer's setup utility

The Registry or a branch of it can be restored by importing a ______file that was created by exporting the Registry:
.DAT
*.DAO
.REG
.DOC

What is the recommended way to fix the Registry description for the printer driver?
*Remove the Printer Driver and reinstall it.
Run REGEDIT.EXE and delete any references to printers.
Run SYSEDIT.EXE and remove any references to printers.
Delete the printers folder from C:/WINDOWS/SPOOL.

You've booted a system running Windows 3.1 and discover that the CD-ROM will not read.  What should you do first:
*Reboot and check to see if the driver is loading.
Check the ribbon cable to the CD-ROM.
Replace the power cable to the CD-ROM
Replace the CD-ROM.

Which selection from the Startup menu would you use to troubleshoot a 16-bit device driver in Windows 95?
Normal
16-bit mode
command prompt
*Step-by-step confirmation

Which function key do you use to access the Startup menu in Windows 95 during boot?
F1
F4
F5
*F8

The system locks up during boot.  There is no error message.  Which mode would you choose to help determine the source of the problem in a reboot?
Normal
Command prompt only
Safe Mode
*Logged

What is a special mode for starting Windows 95 with simple default settings?
Normal
*Safe
Enhanced
Virtual

Your customer installed an application in C:/TEST directory.  The application's executable file is APPRUN.EXE.  The PATH statement in AUTOEXEC.BAT reads PATH = C:\;C:\DOS;C:\TEMP.  Which of the following is true?
You must add C:\TEST to the PATH statement before launching the application.
You can only run APPRUN.EXE from C:\ or C:\DOS.
Add C:\TEST to the PATH statement, you can only run APPRUN.EXE from the C:\TEST directory.
*Add C:\TEST to the PATH statement, you will be able to launch the application from any directory.

If your DOS application does NOT run correctly in Windows 95, what is the first thing you should try to do to make it run correctly?
Set the application to run in a window.
Increase the amount of RAM used by the application.
Set the application to run in Full Screen mode.
*Run the application in DOS mode.

While in the Device Manager, you notice an exclamation point next to one of the devices listed under modems:
The modem is working.

*The modem has a problem.
The modem needs a driver.
The device has been disabled.

A customer calls and says the computer is not detecting hardware automatically in Windows 95.  What could be the problem?
The motherboard jumper settings are wrong.
Plug and Play is enabled in CONFIG.SYS.
The Plug and Play driver is not installed.
*BIOS is not Plug and Play.

If you lose power during an upgrade from DOS to Windows 95, how do you recover when setup fails continually?
Boot to floppy and delete Windows
Turn the system back on; run FDISK, FORMAT, and SETUP.EXE.
*Boot to floppy, rename SETUPLOG.TXT, and rerun SETUP.EXE.
Turn the system off and back on, boot to floppy, and format the drive.

Which type of information does DETLOG.TXT contain?
Software detected and parameters
Software and hardware and parameters
*Hardware detected and parameters
System configuration parameters

Your Windows 95 system stops operating properly and cannot be restarted.  Which of the following may be a cause?
*Virtual memory is disabled.
Virtual memory is enabled.
Extended memory is too large.
Expanded memory is too large.

Disk defragmentation will:
Repair lost clusters
Make file sectors larger
make latency time slower
*make file clusters contiguous

Which program do you use to correct cross-linked files in Windows 95?
FDISK
DEFRAG
*SCANDISK
FORMAT

Which protocol would you use to transfer files through the Internet?
URL
HTML
IP
*FTP

Which of the following would NOT be used for internet security?
Firewall
*HTTP
Usernames and passwords
Filtering on router

What is the function of a WINS server?
It allows dual booting between operating systems
*It resolves NetBIOS names to IP addresses
It assigns IP addresses
It assignes a computer name

How do you get into Windows 95 if you forgot your password?
Rename the PASSWORD.BAK file to PASSWORD.W95
Reinstall Windows 95
*Press Cancel
Press ENTER

Which of the following will display the network card configuration settings?
*Device Manager
Control Panel, Network Adapters, Properties
Control Panel, Internet
Control Panel, Modems

The secretary wants to print to the office manager's printer but cannot connect to it.  All of the following are reasons this may be happening EXCEPT that:
She isn't running the same protocol that the office manager is using
The manager hasn't enabled File and Print Sharing
The office manager hasn't shared the printer
*The network bindings are set in the wrong order

Which type of networking does Windows 95 provide
*Peer-to-Peer
Client Server
Domain
WAN

Why does a successfully mapped network drive disappear every time you boot the computer?
The computer you connected to has moved
*You didn't click Reconnect at Logon
A mapped statement is not in the AUTOEXEC.BAT file
LASTDRIVE is not set correctly

Why would File and Print Sharing be grayed out on a laptop using a network adapter and NetBEUI?
File and Print Sharing must be enabled on the NIC
TCP/IP must be added
*File and Print Sharing for Microsoft Networks service must be added
File and Print Sharing will only work with NT

What is the result of adding an IP address to the DNS server search order/
It restricts browsing to that DNS server
It overrides the local system's IP address
It tells the DNS server where the local system is located
*It tells the local system where the DNS server is located

Which of the following is NOT internet related?
POP3
FTP
*X.400
HTML

An internet file has been saved using File/Save on the browser but CANNOT be found.  From Windows Explorer what extension should you select to be searched?
*.HTM
.DOC
.FTP
.URL

A connection to the Internet can be made through a variety of methods.  Which is the fastest of the connections listed below:
*T1
ISDN
56KB Frame Relay
Dedicated PPP using POTS modem

You've decided to set one system up as dedicated printer server.  You can optimize the system for this role in Control Panel by:
Enabling print sharing
Using small fonts
Setting network properties
*Changing the typical role of computer

The network, IP address, and UNC are okay but you can't map a network drive. What is a quick way to diagnose the problem?
Obtain a new IP address
Reinstall networking
Install IPX/SPX
*PING the server

Which Control Panel would you use to show which protocols are loaded on a Windows 95 workstation?
Internet
System
*Network
Adapters

What is the correct UNC (Universal Naming Convention) to map a network drive?
*\\COMPUTER_NAME\SHARE_NAME
\\COMPUTER_NAME\FILE_NAME
\\SHARE_NAME\DIRECTORY_NAME
\\SHARE_NAME\COMPUTER_NAME

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